QUALITY POLICIES
To satisfy the customer through the development of all the mediations, optimising the processes, guaranteeing the safety, capacitating the personnel, implanting technological innovation, generating the social economical wellbeing and everything concerning the environment.

The Supervision of Itajaí's Port - is committed continuously to improve its processes for the availableness of basic and operational infrastructure, and provision of condominiais services as an instrument so that its customers, shipowners, exporters and importers, are permanently satisfied. For this we are committed to minimize the distance between the requirements of the customers and the proposed standards, and see these effectively carried through.

REQUIREMENTS OF THE CUSTOMER

1) Requirements of the Shipowner:

a) To come alongside when arriving (at the very least when scheduled);

b) Not to have accidents in the operation;

c) Release the Load quickly;

d) Lesser Cost.

2) Requirements of the Exporter/Importer:

a) Not to have the load stolen or contaminated ;

b) To be able to deliver to the load embarkment until the last hour;

c) To remove the load as soon as it arrives;

d) Not to have accidents in the operation;

e) Lesser Cost.